ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Export window on Edge and Chrome can't be expanded in 12.1 Web Viewer?

book

Article ID: 226888

calendar_today

Updated On:

Products

Output Management Web Viewer

Issue/Introduction

In IE, the Export window is expandable by click dragging the bottom right corner. In Edge, the window is static, making the creation of an export difficult given the small space assigned to the window. 

Is there a way to expand the Export window on Edge?

Environment

Release : 12.1

Component : CA OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS

Resolution

IE is the only supported browser with handles to resize the export window. Neither Edge nor Chrome allow it. This is a quirk we are not able to address because the controls are located in the AJAX browser code for the "modern browsers" and it cannot be changed. 

The export window is sized to contain all the parameters/fields a user needs to enter, but of course the report viewable window content can overflow the available space and that is why scroll bars are provided in it, right side and bottom.

So basically, it is working as designed.