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CA7 Web Client - Requested instance '' was not found at currently connected server.

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Article ID: 226879

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Updated On:

Products

CA 7 Workload Automation

Issue/Introduction

Getting this message at login time. 

Requested instance '' was not found at currently connected server.

Cause

URL Issue : Everything that comes after /ca7wai in this case should be removed from the URL.

system.etc.corpname.com:portnr/ca7wai_appl/ca7wai

 

Environment

Release :

Component :

Resolution

When this message is encountered first look at the URL that is used.

This is an example. The URL that caused issues had other text following "/ca7wai".

example : system.etc.corpname.com:portnr/ca7wai_appl/ca7wai/connection_name=xxxxxx

After removing /connection_name=xxxxxx the issue was fixed.

system.etc.corpname.com:portnr/ca7wai_appl/ca7wai