Export Function on Scoreboard doesnt work VIA IIS, fine through the Tomcat Session

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

Hi There

When I access CASD through HTTPS (provided by IIS) and I try to export my scoreboard, I can click the button but nothing further happens (I have popups allowed etc for the site).  The site just sits there and does nothing

However, if i do the same process while accessing the tomcat backend directly, I get the required XLS SpreadSheet Download (http://servicedesk:8080)

Can you please advise as to what maybe going on?

 

Environment

Release : 17.3

Component : SDM - Configuration

Cause

Blocked loading mixed active content

Resolution

# Edit NX.ENV 
# Update NX_LOCAL_SERVLET_SERVER_URL pointing to https URL. 
# Recycle Servicedesk manager Services.