Duplicate Content Filters in System Preferences -> Network if Endpoint Protection 14.3 RU3 on MacOS version older than 11.6

Products

• Endpoint Protection
• Endpoint Security

Issue/Introduction

It is possible for two Content Filter configurations to be present on MacOS version older than 11.6.  If Symantec Endpoint Protection 14.3 RU3 is installed on the device and then another MDM Content Filter Configuration Profile is pushed to the device, it can result in duplicate configurations being present in System Preferences -> Network.

Environment

• SEP 14.3 RU3
• MacOS prior to 11.6

Cause

An MDM Content Filter Configuration Profile being pushed to a MacOS 11.6 or older device after SEP 14.3 RU3 has been installed.

Resolution

To correct a device that has duplicate Content Filter Configurations, there are two possible solutions; one through a MDM, the other locally on the device.

From MDM

1. Update the device to Mac OS 11.6 (or newer)
2. Remove the Content Filter Configuration Profile from the client
3. Reapply the Content Filter Configuration Profile

Only one Content Filter will remain.

Locally on device

1. Uninstall Symantec Endpoint Protection Agent
2. Reinstall Symantec Endpoint Protection Agent

This will leave only one Content Filter.