Custom Gatelet not redirected in WSS

Products

• CASB Gateway
• CASB Gateway Advanced
• CASB Security Advanced

Issue/Introduction

A Custom Gatelet that was just created in CloudSOC is not syncing to WSS Lite and not routing traffic from the workstation.

Resolution

Occasionally the Gatelet sync to WSS may encounter a problem and does not finish after a custom Gatelet is enabled on CloudSOC.

In order to  force a sync, enable any preconfigured Gatelet from the Store in CloudSOC. Once the Sync has happened, the preconfigured Gatelet can be disabled again.