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Custom Gatelet not redirected in WSS

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Article ID: 226845

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Updated On:

Products

CASB Gateway

Issue/Introduction

A Custom Gatelet that was just created in CloudSOC is not syncing to WSS Lite and not routing traffic from the workstation.

Resolution

Occasionally a Gatelet sync to WSS is not automatically started when a custom gatelet is enabled in CloudSOC. To force a sync, enable any preconfigured Gatelet from the Store in CloudSOC. Once the Sync has happened, the preconfigured Gatelet can be disabled again.