PAM SOAP Exception error: Error - bad handlecnt: fac = 1000

Products

• CA Process Automation Base

Issue/Introduction

PAM Workflows showing exception errors when attempt to set values in a Interactive Request Form (that usually offers a list of valid values) after manually providing various values throughout the IRF. Error returned to soap call/operator:

Error Codes:

soapenv:Server

Error - bad handlecnt:florida, fac =

1000

Environment

Release : 4.3

Component : Process Automation

Cause

This was seen while an IRF's Script was set to use a hardcoded database server. 

Resolution

The database server specified in several IRF's Scripts had to be changed to point to their new DB server. After doing this, checking in the updated automation object and starting new requests/forms the problem was resolved.