A programmatic method to restart WSS Agent connections on clients.
As described in About the WSS Agent UI, end users can open the Agent Interface and attempt to Reconnect the WSS Agent.
Rare occurrences might prevent the WSS Agent from automatically detecting a network change. If there is a predictable case where network changes are not detected such as:
The third-party VPN can be configured to send a signal to trigger a WSS Agent reconnection.
If the third-party VPN client does not push route changes to the Operating System (OS) automatically when connecting/disconnecting via the Operating System's APIs.
Another option is to use the third-party's VPN onConnect and onDisconnect scripts. Make sure to consult the vendor's documentation to see if it is supported.
As Administrator, use the Windows wssad application to send the signal.
sc control wssad 161
The command for macOS clients depends on the version.
sudo killall -SIGUSR1 wssad
sudo killall -SIGUSR1 com.symantec.wssa.wssax
Refer to the online documentation for this feature found here: Send Signal to Reconnect WSS Agent