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Endpoint Security 14.3 RU3 client fails to enroll cloud after auto-upgrade
Article ID: 226794
Updated On:
Products
Endpoint Security
Endpoint Security Complete
Endpoint Security for Servers
Issue/Introduction
Symantec Endpoint Security (SES) client is upgraded automatically from previous version to 14.3 RU3 . But SES client user interface - [Help] - [Troubleshooting] - [Cloud Connection Status] shows "application error : 14" and client is not enrolled.
Environment
Windows Server 2016
Windows Server 2019
Symantec Endpoint Security 14.3 RU3
Resolution
Broadcom is aware of the issue, this KB will be updated once a solution becomes available.
Workaround:
Push the Enroll Button under Manual Enrollment this should fix the issue.
Additional Information
ESCRT-8335
Attachments
Feedback
Yes
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