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Endpoint Security 14.3 RU3 client fails to enroll cloud after auto-upgrade

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Article ID: 226794

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Updated On:

Products

Endpoint Security Endpoint Security Complete Endpoint Security for Servers

Issue/Introduction

Symantec Endpoint Security (SES) client is upgraded automatically from previous version to 14.3 RU3 . But SES client user interface - [Help] - [Troubleshooting] - [Cloud Connection Status] shows "application error : 14" and client is not enrolled.

Environment

Windows Server 2016

Windows Server 2019

Symantec Endpoint Security 14.3 RU3

Resolution

Broadcom is aware of the issue, this KB will be updated once a solution becomes available.

Workaround:

Push the Enroll Button under Manual Enrollment this should fix the issue.

Additional Information

ESCRT-8335

Attachments