SMTP over TLS for Enforce notifications/Alerts

Products

• Data Loss Prevention Enforce

Issue/Introduction

You would like to configure the Enforce Server to use SMTP over TLS to send out notifications and alerts.

Environment

Lower version than 16.1

Cause

Data Loss Prevention currently supports only non-TLS SMTP for reports and alerts being sent out from the Enforce Server uptil version 16.1.

Resolution

Support for SMTP over TLS for Enforce Notifications is available starting version 16.1.
Ref-- https://techdocs.broadcom.com/us/en/symantec-security-software/information-security/data-loss-prevention/16-1/what-s-new-in-data-loss-prevention-16-1/platform-features-in-data-loss-prevention-16-1.html#_49e6b8d2-026a-4ce5-89fa-54437a2875dc_section_2

Workaround version lower than 16.1-- The DLP administrator can configure the Enforce server to use a non-TLS SMTP server in DLP (under System -> Settings -> General) and configure this SMTP server to relay to a TLS enabled SMTP server for further delivery.

Additional Information

Configuring and troubleshooting SMTP relay issues (if any) will be outside of support scope.