AlarmNotifier adding Spectrum hostname to sender address

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

In our Windows environment, the email notifications work when they are manually generated from OneClick console, but do not work automatically when using Alarm Notifier

I think it is because the "return address" is not correct, and our SMTP uses the user "[email protected]" and not "[email protected]@SPECTRUMHOSTNAME"

this message appears in the .OUT file:

                                                            

Using return address "Administrator Account" <[email protected]@SPECTRUMHOSTNAME>

                                                            

SPECTRUMHOSTNAME is the hostname for the SpectroSERVER

Environment

Release : 10.4.1

Component : Spectrum Applications

Cause

These settings are obtained from the registry after running the mail command for the first time.

How to configure Spectrum Alarm Notifier to send email notifications
https://knowledge.broadcom.com/external/article/21373/how-to-configure-spectrum-alarm-notifier.html

If it was already checked that the domain do not include the spectroSERVER hostname, the suggestion is manually add the -u and -m parameters to the SetScript, ClearScript and UpdateScript with the required  values.

Resolution

1. Take a backup, and edit the $SPECROOT/Notifier/SetScript script.

2. Almost at the end of the file look for the next line, and change it as follow

FROM:

$MAIL -s "A $SEV alarm has occurred on $SERVER (Model Name=$MNAME)(Model Type=$MTYPE)" $RCVRS < /tmp/set_alarm.$PID

TO:

$MAIL -s "A $SEV alarm has occurred on $SERVER (Model Name=$MNAME)(Model Type=$MTYPE)" -u <username> -m <domain> $RCVRS < /tmp/set_alarm.$PID

    Replace <username>, with the username of the email account used to send the email notifications.
    Replace <domain>, with the domain of the email account used to send the email notifications.    

    For instance, if you require to send the email notifications as [email protected], the modified line would look as follow:

$MAIL -s "A $SEV alarm has occurred on $SERVER (Model Name=$MNAME)(Model Type=$MTYPE)" -u spectrum -m broadcom.com $RCVRS < /tmp/set_alarm.$PID

3. Take a backup, and repeat 2 on $SPECROOT/Notifier/UpdateScript and $SPECROOT/Notifier/ClearScript

4. Restart the AlarmNotifier to apply the changes