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Jaspersoft 7.8 report filters display internal key strings

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Article ID: 226698

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

We see that sometimes our reports have internal strings display as options in filters, i.e. $R{ActualKey}.

Steps to reproduce:

1. Access to RoadmapTimeline report under Investment Domain
2. Select a roadmap and check the Fiscal year, Period etc
3. The options are displayed correctly, then let the page stays there for 20 minutes and then check the options again, the strange characters displayed.

  • After browsing away from the report and come back to it, it's okay again.
  • Only one report displaying issue which is a copy of one of the stock report.
  • Chrome was used (browser does not have auto refresh)

    Is this behavior a known issue?  Is there any configuration we need to do to get rid of it?

Environment

Release : 15.9.1

Component : CLARITY JASPERSOFT

Resolution

Issue happens intermittent. Tibco has not been able reproduce. Didn't find any related issues and nothing conclusive on the behavior. Requesting if it happens again or if any recent config changes were made we can relay to Tibco to try reproduce.

Attachments