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UIM - 20.3.3 Alarm filter option not visible

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Article ID: 226669

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

This technical article documents an issue where the Operator Console Alarm Viewer columns "filter" icon is not visible for account contact users. 

 

Environment

Release : 20.3

Component : UIM OPERATOR CONSOLE - ALARM VIEWER

Resolution

Suggested steps to resolve this issue: 

1. Within the Account Admin Page, navigate to the impacted user(s) ACL and ensure the following Permission is selected: 
- OC Modify Shared alarm filters

2. Save the changes and retest the scenario. 

If the issue is still faced please continue with the below steps: 

3. Access the Primary Hub System, go to the nimsoft directory and within the hub folder, open the "security.cfg". Ensure the following Permission (and value) is visible for the user(s) ACL: 
- USM Modify Shared alarm filters = 1

4. Clear browser cache from ALL TIME, restart the browser and test the scenario.