Alert metrics and APM metrics intermittently unavailable

Products

• CA Application Performance Management SaaS

Issue/Introduction

We are seeing metrics intermittently unavailable in our APM tenant. In Alert preview metrics are showing no data or large gaps in reporting within Alert module. DX Dashboards also showing metrics as unavailable for key items like application average response time etc.

Environment

Release : SAAS

Component : Introscope

Resolution

The issue was due to DX APM SAAS environment which is resolved now.