Unable to discover Access Points on Cisco C9800-80-K9 chassis

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

We have added a new Wireless LAN Controller in Spectrum, but are unable to discover the Access points.

Device model: Cisco C9800-80-K9 chassis

Model Type Name: GnSNMPDev

System Object ID: 1.3.6.1.4.1.9.1.2669

Environment

Release : 21.2.x

Component : SPCCRT - Spectrum Certification

Resolution

Perform the Self-Certification in Spectrum.

1. In Spectrum OneClick Console, launch the Device Certification wizard. Click on Tools à Utilities à Device Certification

2. Locate the System Object ID:  1.3.6.1.4.1.9.1.2669 (you already have this entry as the device was discovered).

3. Select it, click on the Edit button and change the configuration as follow:

• System Object ID: 1.3.6.1.4.1.9.1.2669
• Device Type Name: Catalyst 9800-80-K9 WLC
• Model Type Name: SwCiscoIOS
• Model Class: Wireless LAN Controller

4. Save the changes.

5. Delete/destroy the existing Cisco C9800-80-K9 chassis device model.

6. Discover the device again.

7. Then run the Access Point Discovery.

 

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/spectrum/21-2/managing-network/certifications/customizing-identification-with-device-certification.html