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PAM client is not getting launched using explicit proxy settings with exceptions


Article ID: 226544


Updated On:


CA Privileged Access Manager (PAM)


In a system where the Symantec PAM Client is configured to use the system proxy settings

and the system proxy is configured to contain a list of exceptions

The CA PAM Client will fail to launch. Clicking on the CA PAM Client will result in a process being launched (which can be verified by accessing the Task Manager and looking for the CA PAM Client process), but no GUI will show up


CA Privileged Access, all versions


When the system is configured to use a proxy, the checkbox "Use the same proxy server for all protocols" is checked by default

However, using a proxy for sockets is not supported in PAM. If this option is checked, the system will try to use it and this may result in the behaviour observed


If using the system proxy with exceptions is needed, please make sure that the Use the same proxy server for all protocols checkbox is unchecked in the Advanced settings window of the Internet Options for your system