PM - CABI not syncing with Performance Manager

Products

• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

We've been receiving CABI data source synchronization errors that are intermittent, it syncs and then a couple of minutes later it reports the error. Whenever we manually do a data source synchronization it successfully syncs but then a couple of minutes later the same problem occurs:

Environment

PM 3.7
CABI 6.4.3

 

Cause

DMService.log suggests an issue in CABI data source side:

ERROR | pool-2-thread-86         | 2021-10-13 13:36:18,574 | com.ca.im.portal.dm.productsync.DataSourcePoller                 
      | 
Data source CA Business [email protected] encountered an error while processing a sync request.  The problem is in the data source, not CAPC.  Check the logs for the data source to determine the cause of the problem.  The following stack trace shows the context of the sync request:
javax.xml.ws.soap.SOAPFaultException: Not Found
        at org.apache.cxf.jaxws.JaxWsClientProxy.invoke(JaxWsClientProxy.java:156)
        at com.sun.proxy.$Proxy105.pushRequest(Unknown Source)
...
Caused by: org.apache.cxf.binding.soap.SoapFault: Not Found

Resolution

In order to try to address this problem the user would need to restart Tomcat individually (from /bin directory) by using startup.sh script instead of startServers.sh and then running the catalina.sh script. Once this is done, wait for some time and check if the CABI synchronization issue has been fixed, otherwise contact Broadcom Support.