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need help installing CA PAM on a Mac OS for an employee

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Article ID: 226514

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Updated On:

Products

CA Privileged Access Manager (PAM)

Issue/Introduction

When attempting to install the PAM 3.4.5 or 4.0.1 PAM Client on MacOS Big Sur - the installation window goes away and never installs.

No errors -> but installation Window disappears and installation never completes

Cause

MacOS Big Sur Appearance Mode set to "Dark Mode and or Auto Mode"

Environment

Release : 3.4.2 and higher

Component : PRIVILEGED ACCESS MANAGEMENT

Resolution

On MacOS >> System Preferences >> General >>  

Here for Appearance -> they were in "Auto" mode, set to "Light Mode" - which resolved the issue.