SOI not ticketing

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

SOI not ticketing.

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Resolution

SOI integrated with ITPAM to open ticket in ServiceNow.

Ticketing requests from SOI to ITPAM occurring but in ITPAM those processes are in waiting state when trying to open ticket with ServiceNow.

 

Review the \CA\PAM\server\c2o\log\c2o.log and found lots of error messages regarding the PAM Database ran out of disk space.

 

Could not allocate space for object 'dbo.Node1ACTIVEMQ_MSGS'.'PK__Node1ACT__3214EC27CD7D683F' in database 'PAM' because the 'PRIMARY' filegroup is full. Create disk space by deleting unneeded files, dropping objects in the filegroup, adding additional files to the filegroup, or setting autogrowth on for existing files in the filegroup.

 

Confirmed that the drive where the PAM reside are out of disk space.

 

Added more disk space to the drive and restart ITPAM, now tickets are being created.