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AIX 7.2 - cdm InternalAlarm: Unable to get CPU data (temporarily out of resources)

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Article ID: 226460

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM) Unified Infrastructure Management for Mainframe CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) CA Unified Infrastructure Management SaaS (Nimsoft / UIM) NIMSOFT PROBES

Issue/Introduction

We are getting the following error that is generating alarms on our AIX robot:

InternalAlarm: Unable to get CPU data (temporarily out of resources)

We followed the KB => CDM is sending internal alarms regarding CheckMemInfo - GetMemInfo failed (temporarily out of resources) (broadcom.com)

But we were still getting the error so I increased the timeout value to 90.

sliced_cpu_interval = 90

Still getting alarms.

Environment

Release : 20.3

Component: cdm 5.80

OS: AIX 7.2

robot: 9.33HF6

cdm: now -> 6.60-MC

Resolution

cdm probe upgraded from version 5.80 to 6.60 which by default now set the value of the InternalAlarm message severity from major to minor which is currently sufficient to resolve the customer' issue.