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Agent does not start from admin perspective | U00003335 Process with Process ID 'xxxx' is not available in the Service Manager.

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Article ID: 226459

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Attempting to start an agent from Administration perspective does not work.  When attempting to update the link, receiving:

Process with Process ID '5552' is not available in the Service Manager.

Environment

Release : 12.3

Component :

Resolution

The Service Manager log shows:

20211011/135255.956 - U00022070 CAPKI Library not available.

Based on this, it looks like CAPKI is not being used - this is a program that "forces" TLS 1.2 encryption between Automic components.  The options are to either install CAPKI or to:
1) Log into client 0
2) Open UC_SYSTEM_SETTINGS
3) Update the key SMGR_SUPPORT_LEGACY_SECURITY to have value 1 set to Y

Then it should be possible to right-click on the agent in administration perspective and choose "Update Service Manager Link".  Then it will be possible to start agents from the Administration perspective.