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Will changes (password ) made in sdgtw probe configuration affect CA -SDM login?


Article ID: 226418


Updated On:


DX Unified Infrastructure Management (Nimsoft / UIM)


From UIM  Admin Console > Sdgtw probe configuration > Service desk login password has been changed> So connection validation failed.

Will this Change CA service desk login password as well?




Release : 20.3

Component : sdgtw 


It should not .

The password used in sdgtw probe side is for creating connectivity with CA -SDM. So it should be the same password as configured in SDM

From SDM side  (ex: CA  Sevice Desk ), one/two users (Servicedesk and administrator  mostly ) creates  at the time of installation so that you can do initial login , rest of the user you can create post login in Service Desk  based on your  requirement .

If you can login into service desk using  any analyst /admin user  then you can search contact > there you will find all the users along with credentials details. Please check and verify from there.