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intermittent VNA domain inventory sync over https

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Article ID: 226411

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Updated On:

Products

CA Spectrum DX NetOps

Issue/Introduction

We are trying to sync all domains integrated between Spectrum and VNA and we are seeing only the initial domain is completing the sync. Other domains are not syncing. 

Example, we see the domain is hanging on "initial"

Cause

There is a known issue on sync VNA domains that are connected on HTTPS SSL port. The non-SSL domains will sync initially, but HTTPS domains may hang. 

This happens if only one or a few domains are selected at initial sync. 

 

Environment

Release : 21.2

Component : Spectrum Integrations - VNA 

Resolution

This is addressed in Spectrum_21.02.01.D15 patch. Please reach Support and open a case to receive this patch.

A workaround prior to getting the patch is disable VNA integration and re-enable, and to select ALL domains for initial sync, then the issue is not reproduce.

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