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Spectrum installation - Program received signal SIGSEGV, Segmentation fault.

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Article ID: 226384

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Updated On:

Products

CA Spectrum

Issue/Introduction

Right after invoking the ./installer command in a Linux machine, a similar message as below can be displayed:

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Program received signal SIGSEGV, Segmentation fault.

0x00007ffff62d1c25 in __strncpy_sse2_unaligned () from /lib64/libc.so.6
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Also, you already confirmed that all the required libraries/patches mentioned in the product documentation are in place:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/spectrum/21-2/installing-and-upgrading/fresh-install/system-requirements-for-installing-ca-spectrum/spectroserver-and-oneclick-requirements/system-requirements-for-linux.html#concept.dita_3dffb5d2e2fdc2f0d69b47affb71fef47393d99a_RequiredPackages

Cause

In this scenario, the problem was occurring because the putty session used to access the Linux machine (and start the installation) was created inside a Citrix session.

In this case, when the putty session was started, the language environment was transferred via putty and then it can be wrong.

Environment

Release : 21.2.x

Resolution

The problem was solved by starting a putty session in another Linux machine.