Spectrum installation - Program received signal SIGSEGV, Segmentation fault.

Products

• CA Spectrum

Issue/Introduction

Right after invoking the ./installer command in a Linux machine, a similar message as below can be displayed:

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Program received signal SIGSEGV, Segmentation fault.

0x00007ffff62d1c25 in __strncpy_sse2_unaligned () from /lib64/libc.so.6
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Also, you already confirmed that all the required libraries/patches mentioned in the product documentation are in place:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/spectrum/21-2/installing-and-upgrading/fresh-install/system-requirements-for-installing-ca-spectrum/spectroserver-and-oneclick-requirements/system-requirements-for-linux.html#concept.dita_3dffb5d2e2fdc2f0d69b47affb71fef47393d99a_RequiredPackages

Environment

Release : 21.2.x

Cause

In this scenario, the problem was occurring because the putty session used to access the Linux machine (and start the installation) was created inside a Citrix session.

In this case, when the putty session was started, the language environment was transferred via putty and then it can be wrong.

Resolution

The problem was solved by starting a putty session in another Linux machine.