Cannot prepare system for IMAGING due to SYSPREP failing on Cortana
Article ID: 226372
Updated On:
Products
Issue/Introduction
Cortana is stopping SYSPREP from working properly.
From setuperr log file:
--- START ---
2021-10-14 13:47:53, Error SYSPRP Package Microsoft.Windows.Cortana_1.13.0.18362_neutral_neutral_cw5n1h2txyewy was installed for a user, but not provisioned for all users. This package will not function properly in the sysprep image.
2021-10-14 13:47:53, Error SYSPRP Failed to remove apps for the current user: 0x80073cf2.
2021-10-14 13:47:53, Error SYSPRP Exit code of RemoveAllApps thread was 0x3cf2.
2021-10-14 13:47:53, Error SYSPRP ActionPlatform::LaunchModule: Failure occurred while executing 'SysprepGeneralizeValidate' from C:\Windows\System32\AppxSysprep.dll; dwRet = 0x3cf2
2021-10-14 13:47:53, Error SYSPRP SysprepSession::Validate: Error in validating actions from C:\Windows\System32\Sysprep\ActionFiles\Generalize.xml; dwRet = 0x3cf2
2021-10-14 13:47:53, Error SYSPRP RunPlatformActions:Failed while validating Sysprep session actions; dwRet = 0x3cf2
2021-10-14 13:47:53, Error [0x0f0070] SYSPRP RunDlls:An error occurred while running registry sysprep DLLs, halting sysprep execution. dwRet = 0x3cf2
2021-10-14 13:47:53, Error [0x0f00d8] SYSPRP WinMain:Hit failure while pre-validate sysprep generalize internal providers; hr = 0x80073cf2
--- END ---
I have used the PowerShell scripts to remove all APPS, changed the registry settings and gone through the prep document: Prepare for image capture
Environment
Release : 3.3
Component :
Cause
App was not provisioned for all users
Resolution
in Powershell enter: Remove-AppxProvisionedPackage -Online -PackageName Cortana_1.13.0.18362 against all users who have logged onto the system
Or
delete the user profiles from the system that are not needed
run through article once more: Prepare for image capture till errors no longer appear in the setuperr log file
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