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Impact explorer not adding CIs for role


Article ID: 226365


Updated On:


CA Service Desk Manager CA Service Management - Service Desk Manager


Impact explorer not adding CIs for role.  This can be done using the admin role, but fails on the normal analyst role. 

Steps to reproduce

- Login as a user with the "Level 1 Analyst" role

- Access a given CO that has a CI present and access the Configuration Management Tab, Configuration Items sub-tab.  Locate an existing test CI that is present in the CI tab which has a child CI defined.

- Click on Impact Explorer and drill down on the test CI to expose the child CI

- Right click on the child CI and choose "Add to Change Order"

Result:  The child CI entry is not added to the CO through Impact Explorer.


Release : 17.3

Component : CA CMDB


This is working as designed.

The affected users are accessing the CO's as part of the "Level 1 Analyst" Role, which does not have the Function Access for "ci" (Configuration Item) to be set to Modify.  OOB, the Function Access for "ci" (Configuration Item) is set to View.  


The affected users can use the "Update CI's" function in the Change Order to add CI's.  Alternatively, the given user's role can be set to allow the Function Access for "ci" (Configuration Item) be set to Modify.