Error : Registration failed ('') when running smreghost command
Article ID: 226345
Updated On:
Products
CA Single Sign On Agents (SiteMinder)
SITEMINDER
Issue/Introduction
When running the smreghost command, this one fails and reports error :
"Registration failed"
The full command line was :
# ./smreghost -i mywa.example.com -u siteminder -p password -hc myHostConfig -hn myHostname -f /opt/CA/webagent/config/SmHost.conf -o
Registration failed ('').
Cause
The smreghost (IP 10.0.0.2) command sends a connection request to
Policy Server 10.0.0.1, and gives up the operation reporting a
timeout :
run.dump.24197 :
19:02:52 connect(4, {sa_family=AF_INET, sin_port=htons(44442), sin_addr=inet_addr("10.0.0.1")}, 16) = -1 EINPROGRESS (Operation now in progress)
19:02:52 poll([{fd=4, events=POLLIN|POLLPRI|POLLOUT}], 1, 200) = 0 (Timeout)
19:02:52 select(0, NULL, NULL, NULL, {0, 200000}) = 0 (Timeout)
19:02:52 poll([{fd=4, events=POLLIN|POLLPRI|POLLOUT}], 1, 200) = 0 (Timeout)
19:02:53 select(0, NULL, NULL, NULL, {0, 200000}) = 0 (Timeout)
19:02:53 poll([{fd=4, events=POLLIN|POLLPRI|POLLOUT}], 1, 200) = 0 (Timeout)
19:02:53 select(0, NULL, NULL, NULL, {0, 200000}) = 0 (Timeout)
19:02:53 poll([{fd=4, events=POLLIN|POLLPRI|POLLOUT}], 1, 200) = 0 (Timeout)
19:02:53 select(0, NULL, NULL, NULL, {0, 200000}) = 0 (Timeout)
19:02:54 poll([{fd=4, events=POLLIN|POLLPRI|POLLOUT}], 1, 200) = 0 (Timeout)
19:02:54 select(0, NULL, NULL, NULL, {0, 200000}) = 0 (Timeout)
19:02:54 poll([{fd=4, events=POLLIN|POLLPRI|POLLOUT}], 1, 200) = 0 (Timeout)
19:02:54 select(0, NULL, NULL, NULL, {0, 200000}) = 0 (Timeout)
19:02:54 poll([{fd=4, events=POLLIN|POLLPRI|POLLOUT}], 1, 200) = 0 (Timeout)
19:02:55 select(0, NULL, NULL, NULL, {0, 200000}) = 0 (Timeout)
19:02:55 poll([{fd=4, events=POLLIN|POLLPRI|POLLOUT}], 1, 200) = 0 (Timeout)
19:02:55 select(0, NULL, NULL, NULL, {0, 200000}) = 0 (Timeout)
19:02:55 poll([{fd=4, events=POLLIN|POLLPRI|POLLOUT}], 1, 200) = 0 (Timeout)
19:02:55 select(0, NULL, NULL, NULL, {0, 200000}) = 0 (Timeout)
19:02:56 poll([{fd=4, events=POLLIN|POLLPRI|POLLOUT}], 1, 200) = 0 (Timeout)
19:02:56 select(0, NULL, NULL, NULL, {0, 200000}) = 0 (Timeout)
19:02:56 poll([{fd=4, events=POLLIN|POLLPRI|POLLOUT}], 1, 0) = 0 (Timeout)
19:02:56 setsockopt(4, SOL_SOCKET, SO_LINGER, {onoff=1, linger=0}, 8) = 0
19:02:56 close(4) = 0
The network traces show that the Policy Server 10.0.0.1 never replies
(ACK) to the SYN packet send by the smreghost socket 10.0.0.2 :
networktraces.pcap :
Arrival Time: Oct 4, 2021 13:02:52.407312000 Romance Daylight Time
132139 366.574929 10.0.0.2 10.0.0.1 TCP 74 59435 → 44442 [SYN] Seq=0 Win=14600 Len=0 MSS=1460 SACK_PERM=1 TSval=2563863518 TSecr=0 WS=128
Arrival Time: Oct 4, 2021 13:02:55.414176000 Romance Daylight Time
132842 369.581793 10.0.0.2 10.0.0.1 TCP 74 [TCP Retransmission] 59435 → 44442 [SYN] Seq=0 Win=14600 Len=0 MSS=1460 SACK_PERM=1 TSval=2563864270 TSecr=0 WS=128
Resolution
- Consult the network team to understand why the Policy Server 10.0.0.1
never replies to solve this issue;
Additional Information
Check for the routing tables on the machine / Windows / UNIX
DNS Entries
F5 Load Balance
Firewall
Feedback
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