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WA System Agent r12 sending "Lost control" upon server reboot

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Article ID: 226342

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Updated On:

Products

CA Workload Automation AE

Issue/Introduction

The issue is that the autosys agent 12.0 sends "Lost control" status even for completed jobs each time when there is OS restart or a agent restart.

 

Environment

Release : 12

Component : CA Workload Automation System Agent

Resolution

The issue has been resolved with the following fixes


LU02510 (Linux)
LT03025 (SUN-SOLARIS)
LU03022 (AIX)
LT03024 (SUN-SOLARIS INTEL-X86)

Please follow the instructions below to deploy the patch:

  1. Stop the agent:
    <agent_install_path>/cybAgent -s

    ("agent_install_path" specifies the agent installation directory)

  2. Download the fix from SUPPORT site and extract the bin file from downloaded fix using the following commands.
    On UNIX:
    tar -xvf patchno.tar

  3. Rename the existing <agent_install_path>/cybAgent.bin
    On UNIX:
    mv <agent_install_path>/cybAgent.bin <agent_install_path>/cybAgent.bin.mmddyyyy

  4. Copy the new cybAgent.bin from this fix into <agent_install_path>
    On UNIX:
    cp cybAgent.bin <agent_install_path>

  5. Start the agent.