ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

OWB crashes when launching on some machines

book

Article ID: 226293

calendar_today

Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

When opening Open Workbench (OWB), it crashes on some workstations. 

Steps to Reproduce:

  1. Install OWB
  2. Open / launch OWB

Expected Results: OWB works fine

Actual: OWB crashes

Note: Crash may be seen just on one or a few machines, but not all. 

Environment

Component: Open Workbench (OWB)

Release: All releases

Resolution

This issue is under review by Sustaining Engineering

Workaround: Add the JDK installed with OWB to the Environment Variables PATH

  1. Copy the file path to where the Schedule Connect jre/bin folder is located (should be similar to: C:\Program Files (x86)\CA\PPM\CA PPM Schedule Connect\jre\bin)
  2. Launch Environment Variables on the workstation
  3. Under System Variables, select Path and click Edit
  4. Click into the first blank row and paste the file path copied in step 1 above
  5. Click OK

Additional Information

See also: OWB crashes / Workbench Create Dispatch error known issues