ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Email notifications are not being sent for OI alarms for log events

book

Article ID: 226285

calendar_today

Updated On:

Products

DX Operational Intelligence

Issue/Introduction

We have integrated restmon and OI for log events. We have high severity log events being sent from restmon and these show up in DX OI as a major level alarms.

We have a DX SaaS policy set up to send an email message on these alarms but we are not seeing emails:

Environment

Release : 21.3

Component : CA DOI AO PLATFORM COMPONENTS

Resolution

Please do the test with policy setting "Trigger Alarm Notification" as "None". 
In the policy, we already have selected the option of "Severity" as Major. 
In this case "Trigger Alarm Notification" is not needed.