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Firewalls are not showing in the Top Reachable Network Devices (Bar Chart)
Article ID: 226247
Updated On:
Products
DX NetOps
CA Performance Management - Usage and Administration
Issue/Introduction
We have firewalls we are not seeing in the Top Reachable Network Devices (Bar Chart)
Cause
The view will only show routers and switches
Environment
Dx NetOps Performance Management any version
Resolution
Here is the query that the view runs:
QueryID: {0fdf9857-a8e4-4de6-b7df-7611ae7d008c}, Query: {SELECT .Item.DisplayName, .PollItem.ID, .Reachability.Avg FROM CA.IM.DA.MF.NormalizedReachabilityInfo.REACH WHERE .Group.GroupID = 1 AND .DeviceType.Type = 'device' AND (.DeviceType.Subtype = 'router' OR .DeviceType.Subtype = 'switch') AND .EndTime(60) > 1634129280 AND .EndTime(60) <= 1634215680 GROUPBY .PollItem.ID, .Item.DisplayName ORDERBY .Reachability.Avg ASC, .PollItem.ID ASC LIMIT 1000}, Properties: {culture: en-US, TrackingID: 0fdf9857-a8e4-4de6-b7df-7611ae7d008c, PermissionID: 1, DetailedLoggingEnabled: false, MultiDatasourceSupport: true, PageUUIDProperty: a5297175-b77e-42eb-a128-7b6be3fccd25|(2000079), ModelUUIDProperty: a2b98c5d-727f-48cc-9925-5d1b28a0c146|(1000015_2), SSO.UserName: admin, SSO.UserToken: CADefaultCookie=5nai2jVFPUkXorTgUFFM1BTbZCCNsX2nHsYUVfqqriClhwNBnkMsGA0LGYUw3TrHmAB6HFDrvy8*; , MetricFactTableTypeProperty: RATE, RIB.BusinessHours: , propertiesToTranslate: RIB.BusinessHours, RIB.TimeZone: , ElapsedTime: 0:00:00.322}
So unless the device is a router or switch you will not see it in the view
To override the device type you can follow these instructions: https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/performance-management/20-2/building/manage-devices/override-device-types.html
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