Firewalls are not showing in the Top Reachable Network Devices (Bar Chart)

Products

• DX NetOps
• CA Performance Management - Usage and Administration

Issue/Introduction

We have firewalls we are not seeing in the Top Reachable Network Devices (Bar Chart)

 

 

Cause

The view will only show routers and switches

Environment

Dx NetOps Performance Management any version

Resolution

Here is the query that the view runs:

 

QueryID: {0fdf9857-a8e4-4de6-b7df-7611ae7d008c}, Query: {SELECT .Item.DisplayName, .PollItem.ID, .Reachability.Avg FROM CA.IM.DA.MF.NormalizedReachabilityInfo.REACH WHERE .Group.GroupID = 1 AND .DeviceType.Type = 'device' AND (.DeviceType.Subtype = 'router' OR .DeviceType.Subtype = 'switch') AND .EndTime(60) > 1634129280 AND .EndTime(60) <= 1634215680 GROUPBY .PollItem.ID, .Item.DisplayName ORDERBY .Reachability.Avg ASC, .PollItem.ID ASC LIMIT 1000}, Properties: {culture: en-US, TrackingID: 0fdf9857-a8e4-4de6-b7df-7611ae7d008c, PermissionID: 1, DetailedLoggingEnabled: false, MultiDatasourceSupport: true, PageUUIDProperty: a5297175-b77e-42eb-a128-7b6be3fccd25|(2000079), ModelUUIDProperty: a2b98c5d-727f-48cc-9925-5d1b28a0c146|(1000015_2), SSO.UserName: admin, SSO.UserToken: CADefaultCookie=5nai2jVFPUkXorTgUFFM1BTbZCCNsX2nHsYUVfqqriClhwNBnkMsGA0LGYUw3TrHmAB6HFDrvy8*; , MetricFactTableTypeProperty: RATE, RIB.BusinessHours: , propertiesToTranslate: RIB.BusinessHours, RIB.TimeZone: , ElapsedTime: 0:00:00.322}

So unless the device is a router or switch you will not see it in the view

 

To override the device type you can follow these instructions: https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/performance-management/20-2/building/manage-devices/override-device-types.html