Is a restart required for an Endpoint Protection/Endpoint Security Agent Install or Upgrade

Products

• Endpoint Protection

Issue/Introduction

You would like to know if a reboot is required when installing or upgrading a Symantec Endpoint Protection (SEP) / Symantec Endpoint Security (SES) Agent.

Environment

• Windows Operating Systems
• SEP/SES 14.3 RU3 and later

Resolution

Starting with14.3 RU3, a restart of the operating system is only required under the following conditions:

New Installation

A restart may be required if any of the following features are included in the installation package:

• Application Control (SES)
• Application Hardening (SEP)
• Application and Device Control (SEP)

Upgrade

A restart may be required if any of the below conditions are met

• The agent is upgraded from 14.3 RU2 and earlier.
• Application Hardening is added or removed during upgrade.
• If any of the following software is installed:
  • Standalone Symantec Data Center Security 
  • Standalone Symantec Critical System Protection
  • Symantec Data Loss Prevention (15.5 - 15.8) (See Additional Information below)
• Hypervisor Enforced Code Integrity (HVCI) is in use.
• The registry key "RebootlessUpgradeBlockReason_Registry = 2" is present
• A previous upgrade attempt failed. 

In the event you need to disable a Rebootless upgrade prior to rollout, set RebootlessUpgrade to 0 in registry path: 

HKLM\SOFTWARE\WOW6432Node\Symantec\Symantec Endpoint Protection\CurrentVersion\RebootlessUpgrade

Additional Information

In situations with DLP Endpoint Agent 15.7.00333.01033 installed, both SEP/SES and DLP utilize SymEFA so a reboot is required.  

DLP Endpoint Agent 15.8 MP2 and newer will allow SEP/SES 14.3 RU5 and newer to upgrade the client without a reboot.