I am getting "PAM-AGT-1002" trying to load the PAM Agent. I have confirmed through the IP and DNS names and the PAM client connect to the same address on the same workstation.
This error code code be due to a DNS issue or a firewall issue blocking port 443 from the PAM Appliance but in this case we could see in this case there was an SSL handshake error in the <installfolder>Logs\CAPAMAgent.log. It appears the intermediate Certificate was not being read.
Release : 3.4
Add the full chain into the local keystore. The agent does not share the system nor the PAM Client keystores.
Import the root certificate firsts followed by any intermediate certificates