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PAM-AGT-1002 trying to load the PAM Agent


Article ID: 226207


Updated On:


CA Privileged Access Manager (PAM)


I am getting "PAM-AGT-1002"  trying to load the PAM Agent. I have confirmed through the IP and DNS names and the PAM client connect to the same address on the same workstation.


This error code code be due to a DNS issue or a firewall issue blocking port 443 from the PAM Appliance but in this case we could see in this case there was an SSL handshake error in the <installfolder>Logs\CAPAMAgent.log. It appears the intermediate Certificate was not being read.


Release : 3.4

Component :


Add the full chain into the local keystore. The agent does not share the system nor the PAM Client keystores.

Import the root certificate firsts followed by any intermediate certificates