Cannot Remove User or subaccount in ASM
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Cannot Remove User or subaccount in ASM


Article ID: 226202


Updated On:


CA App Synthetic Monitor


We are trying to remove a user subaccount. However, when we login as master/main account and click on 'change' next to the subaccount, we get the following message: "You don't have permission to access the requested page."
Also, when we navigate to Share access --> Users --> Show More Actions --> Delete next to user, we receive the following error despite the user not being associated with any monitors:

Error during processing data...
The account is still active or has active subcription and monitors


Release : SAAS

Component :


It seems like it is a know issue and ASM DEV team has built a fix for this issue. The fix has been released in Production ASM.