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Cannot Remove User or subaccount in ASM

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Article ID: 226202

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Updated On:

Products

CA App Synthetic Monitor

Issue/Introduction

We are trying to remove a user subaccount. However, when we login as master/main account and click on 'change' next to the subaccount, we get the following message: "You don't have permission to access the requested page."
Also, when we navigate to Share access --> Users --> Show More Actions --> Delete next to user, we receive the following error despite the user not being associated with any monitors:

Error during processing data...
The account is still active or has active subcription and monitors

Environment

Release : SAAS

Component :

Resolution

It seems like it is a know issue and ASM DEV team has built a fix for this issue. The fix has been released in Production ASM.