The DX NetOps Performance Management (PM) Portal web UI is showing synchronization failure for the Network Flow Analysis (NFA) Data Source (DS).
The communication Test option for the NFA DS fails. It reports "Communication with the data source failed."
The following error is seen in the DMService.log file found in the (default path) /opt/CA/PerformanceCenter/DM/logs directory.
ERROR | RIB/Engine | 2021-10-11 00:06:13,797 | com.ca.im.rib.engine.sources.SourceScanner
| Failed to scan RIB source
java.util.concurrent.ExecutionException: com.ca.im.rib.engine.sources.RIBSourceException: Unexpected error occurred while scanning a RIB source
RIB Source URL: http://<NFA_HostName>:8681/NFARS/ribsource/rib/soap?wsdl
...
Caused by: com.ca.im.rib.engine.sources.RIBSourceException: Unexpected error occurred while scanning a RIB source
RIB Source URL: http://<NFA_HostName>:8681/NFARS/ribsource/rib/soap?wsdl
...
Caused by: javax.xml.ws.WebServiceException: Could not send Message.
...
Caused by: java.net.UnknownHostException: UnknownHostException invoking http://<NFA_HostName>:8681/NFARS/ribsource/rib/soap?wsdl: <NFA_HostName>
...
Caused by: java.net.UnknownHostException: <NFA_HostName>
All supported DX NetOps Performance Management releases integrated with DX NetOps Network Flow Analysis
Environmental network issue, likely DNS related, is causing failures when attempts to communicate with the defined NFA host are made from the NetOps Portal server.
Resolve the communication issue between the NetOps Portal and NFA host to resolve the failure.
Tips for investigation: