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Cannot start dcmd service on data collector after ungraceful termination when the DX Netops Performance Management Data Collector runs as non root

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Article ID: 226186

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Updated On:

Products

CA Performance Management - Usage and Administration

Issue/Introduction

Cannot start dcmd service on data collector after ungraceful termination when the DX Netops Performance Management Data Collector runs as non-root

After the restart, the data director and karaf.out are owned by root and the only process that starts is the IcmpDaemon.

Cause

Defect: DE517827 

Environment

Release : 21.2

Component : IM Polling

Resolution

The fix for this issue is currently targeted for CA Performance Management DX Netops Performance Management 21.2.6.

Note that this is subject to change and there are no release dates that can be provided at this time.

 

Additional Information


1) NOTE:  Always stop dcmd BEFORE activemq when stopping the services and when running as non-root, start activemq before dcmd. 


2) WORKROUND If this has occurred to restart the data collector :

chown -R dcuser:dcuser /opt/IMDataCollector/apache-karaf-4.2.6/data
systemclt start actvemq (if it is not already started)
systemctl stop dcmd
systemctl start dcmd

Where dcuser:dcuser is the user/group of the user that runs the data collector.
Your path may vary.