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Process error when using System Action to Create Risk from Change Request

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Article ID: 226183

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

I have created a new process using System action "Create Risk from Change Request" and it generate the following error:

STEPS TO REPRODUCE: 

1. Create process based on change request object
2. In the Start step create system action "Create Risk from Change Request"
3. Validate and Activate the process
4. Create change request on any project and attempt to start the process
5. Observe process is erroring out "System error. Contact system administrator"

om.niku.union.odf.exception.ODFValidationException: System error. Contact system administrator.
 at com.niku.odf.object.Utils.execService(Utils.java:226)
 at com.niku.odf.object.Utils.execService(Utils.java:284)
 at com.niku.odf.object.OperationImpl.execute(OperationImpl.java:423)
 at com.niku.odf.object.OperationImpl.execute(OperationImpl.java:371)
 at com.niku.bpm.services.oi.odf.BpmOperationImpl.executeOperation(BpmOperationImpl.java:365)
 at com.niku.bpm.services.oi.odf.BpmOperationImpl.execute(BpmOperationImpl.java:468)
 at com.niku.bpm.services.ExecuteSystemAction.execute(ExecuteSystemAction.java:128)
 at com.niku.bpm.services.ProcessEngine.executeStepAction(ProcessEngine.java:150)
 at com.niku.bpm.engine.rules.ActionExecutionPipeline.processActions(ActionExecutionPipeline.java:141)
 at com.niku.bpm.engine.rules.ActionExecutionPipeline.execute(ActionExecutionPipeline.java:71)
 at com.niku.bpm.engine.rules.Pipeline.run(Pipeline.java:280)

When created another process with system action "Create Issue from Change Request" and there was no issue.

Environment

Release : 15.9.3

Component : CLARITY BUSINESS PROCESS MANAGEMENT

Resolution

DE62930, Fixed in 16.0.1.

Workaround: Manually click on Create Risk button from Change Request properties In Classic.