Check Policy Server IP Address or FQDN - login failed in ERP Agent
Article ID: 226143
Updated On:
Products
Issue/Introduction
When running an ERP Agent on SAP, the Agent cannot handle requests and report errors:
#2.#2021 09 20 12:26:32:750#+0200#Error #com.netegrity.siteminder.sap.webas.jaas.AgentConnectionHandler# ##ca.com~SiteMinderLoginModule#C0000A0B4AAD0041000000060001F83F #304935450000000004#sap.com/irj #com.netegrity.siteminder.sap.webas.jaas.AgentConnectionHandler.isValidConnection() #Guest#0##0E41B81919FA11EC9303506B8DF4C0A3#0e41b81919fa11ec9303506b8df4c0a3##0 #Thread[HTTP Worker [@2047131059],5,Dedicated_Application_Thread]#Plain## Return code from doManagement() is false#
#2.#2021 09 20 12:26:32:752#+0200#Error #com.netegrity.siteminder.sap.webas.jaas.AgentConnectionHandler# ##ca.com~SiteMinderLoginModule#C0000A0B4AAD0041000000080001F83F#304935450000000004 #sap.com/irj #com.netegrity.siteminder.sap.webas.jaas.AgentConnectionHandler.isValidConnection() #Guest#0##0E41B81919FA11EC9303506B8DF4C0A3#0e41b81919fa11ec9303506b8df4c0a3##0 #Thread[HTTP Worker [@2047131059],5,Dedicated_Application_Thread]#Plain## Check Policy Server IP Address or FQDN#
#2.#2021 09 20 12:26:32:754#+0200#Error #com.netegrity.siteminder.sap.webas.jaas.SiteMinderLoginModule# ##ca.com~SiteMinderLoginModule#C0000A0B4AAD00410000000A0001F83F#304935450000000004 #sap.com/irj#com.netegrity.siteminder.sap.webas.jaas.SiteMinderLoginModule.SSOlogin() #Guest#0##0E41B81919FA11EC9303506B8DF4C0A3#0e41b81919fa11ec9303506b8df4c0a3##0 #Thread[HTTP Worker [@2047131059],5,Dedicated_Application_Thread]#Plain## Agent not connected#
#2.#2021 09 20 12:26:32:756#+0200 #Error#com.netegrity.siteminder.sap.webas.jaas.SiteMinderLoginModule# ##ca.com~SiteMinderLoginModule#C0000A0B4AAD00410000000C0001F83F#304935450000000004 #sap.com/irj#com.netegrity.siteminder.sap.webas.jaas.SiteMinderLoginModule.abort() #Guest#0##0E41B81919FA11EC9303506B8DF4C0A3#0e41b81919fa11ec9303506b8df4c0a3##0 #Thread[HTTP Worker [@2047131059],5,Dedicated_Application_Thread]#Plain## login failed. Returning false#
Environment
- ERP Agent 12.51 on SAP 7.50 on RedHat 7;
(ca-erp-webas-12.51-rhas30-x86-64.bin);
smwebas.home = /myapp/siteminder/webagent/sapwebas/conf/
- Policy Server 12.8SP4 on RedHat 7;
JDK jdk8u265-b01;
Cause
No Policy Server trace can be found from the network traces, which means that the ERP Agent doesn't try to reach the Policy Server.
The SAP server reported a problem with accessing and executing code from the CAPKIHOME.
std_server0.out
-------------------------------------------------------------------------------- stdout/stderr redirection -------------------------------------------------------------------------------- node name : <server> host name : example.com system name : <servername> nr. : 30 started at : Fri Oct 1 10:21:05 2021
Please check atleast one of the following conditions are met.
*) Set CAPKIHOME environment variable.
*) Pass valid second parameter to etpki_lib_init function. Ex: if the second parameter is /a/b/c/[lib]cryptocme2.[dll][so][sl], it is assumed that /a/b/c has all the required CAPKI shared libraries
This is a known issue on regular Web Agent when there's a lack of configuration (1).
Resolution
- Remove the JVM parameter:
-DHostConfigFile=/{home_agent_sap}/sapwebas/conf/SmHost.conf - Set the CAPKIHOME variable in <servername>:
SETENV_XX = CAPKIHOME=/{home_agent_sap}/sapwebas/CAPKI
Additional Information
- Error: Set CAPKIHOME environment variable on Web Agent Apache
https://knowledge.broadcom.com/external/article?articleId=121289
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