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sdmpcimg fails with errror Timeout while waiting for response from the server

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Article ID: 226124

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Updated On:

Products

CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Software Delivery

Issue/Introduction

During OSIM installation, "sdmpcimg -l" is executed and is failing with error :

C:\ca-osim>sdmpcimg -l
...

successfully set SIO_UDP_CONNRESET option on socket 196
NewSocket2: Successfully created socket 196 bound to XXX.XXX.XXX.XXX:68

Timeout while waiting for response from the server ...
Timeout while waiting for response from the server ...
Timeout while waiting for response from the server ...
sdmpcimg_BINLInfo=

Environment

Client Automation - Any Versions

Resolution

sdmpcimg -l sends a DCHP request to 255.255.255.255 using source port UDP 68 and destination port UDP 4011
 
Make sure that port UDP 4011 is opened in both direction between target computer and the SD Boot Server.
 
See :
https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/clarity-client-automation/14-0/additional-product-documentation/desktop-and-server-management/operating-system-installation-management/migration-of-legacy-boot-and-osim-images/networking-ca-dsm.html