All inventory policies are erroring out with HTTP error 500.19 error code 0x8007005

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Article ID: 226102

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Updated On:

Products

IT Management Suite Client Management Suite Inventory Solution

Issue/Introduction

Customer is not sure when this started (no upgrades, or App ID Password changes, etc.), but they went to review their inventory policies and they all bring up this error page.

 

 

Cause

Permissions issue on either Web.Config or the Web folder

Environment

8.x

Resolution

For this instance, the Inventory\Web folder was missing User permissions.  By default, the Altiris folder has Authenticated User permissions, and this was missing from all of the Altiris folders and most were replaced with the normal Users folder.  The Web folder did not have Users or Authenticated Users.  Adding permissions there resolved this issue as well.  We decided that we would fix this issue by replicating permissions from the Altiris folder, Down which also removed Users' permissions which were not needed.  From the Altiris Folder > Permissions, click the Security Tab > Advanced > Change Permissions > Replace all child object permission entries.  Last, it is necessary to restart IIS after making these changes.

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