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Email Encryption Maintenance (Echoworx) October 21, 2021


Article ID: 226088


Updated On:


Policy Based Encryption Email


Our encryption partner Echoworx will be performing a scheduled maintenance, beginning October 21, 2021, starting at 19:00 UTC, for a duration of 2 hours.



There will be no impact for Email customers using Echoworx Encryption. All  aspects of our service will continue to function as normal.

Key points as part of this maintenance release:

For PBE Advanced clients only

  • Encrypt attachments as separate files from the Secure PDF message
  • Native attachment encryption of supported file types (PDF, MS Office, ZIP)
  • Introduction of a new Encryption option through ZIP files:

PBE Advanced Encrypted ZIP Attachments Only

      • The intended recipient(s) will receive the original message body with any PDF, MS Office, ZIP attachments natively encrypted, while other attachments of the original message are secured in an encrypted zip.
      • [email protected]
      • [email protected]

PBE Advanced Encrypted ZIP


For PBE Essentials and Advanced clients

  • Improved link/URL wrapping in a Secure PDF

When a message contains a long URL, the URL will be wrapped to be more readable in a PDF processed by HPS.

  • Enhanced the behaviour of hyperlinks in a message

When a user clicks a link in a message, the linked page will open in a new tab. This will keep the recipient Web Portal session live in the current tab, while the user is redirected to the linked page in a new tab. When a user clicks a third-party website link in a message and an enterprise policy to warn the user about third-party links is enabled, the users will be prompted with a warning.

  • Removed the support of Microsoft Internet Explorer 11

As of version 12.1.0, the recipient Web Portal and the EMG Admin Console will not be supported on the Microsoft Internet Explorer 11 desktop browser.

  • Updated Help URL

The Online Help is moving to the Secure Portal. This will add consistency to the notification emails. The root domain for the Online Help will change:


The new templates will be added as selectable items in Data Protection at a later time, but the administrator email addresses used for the redirect action will be usable from release date.


  • Start: October 21, 2021, at 19:00 UTC
  • End: October 21, 2021, at 21:00 UTC