The LDAP attribute lookup incident plug-in no longer automatically populates the data after upgrading the Symantec Data Loss Prevention Enforce server to 15.8 MP1 .
When an incident comes in, all attributes are blank.
If you manually press the "Lookup" button the attributes are populated correctly.
Assigned To= Username=xxxx_a Mgr Last Name=xxx Employee Code= Name=xxx, xxx Mgr First Name=xxxx Sender Email= Title=Expert xxx Mgr Title=xxx Region= Department=xxx Mgr [email protected] Group= Mgr Phone=+xxx L1-DLP Analyst= Mgr Department=xxx Operations City= Review Status= Mgr Division=xxx State= Tuning Opportunity= Country=xx Mgr Country=xx Location=xxx [email protected] Mobile= Phone=+xxx BU=xxx Business Unit Domain=xxx Category=Employee VIP=
The plugin has a green checkmark, the directory connection is working and indexed, all user data sources have been indexed.
Release: 15.8 MP1
These attempts to resolve this issue failed:
The Enforce server had to be rebooted for the LDAP plug-in to start working automatically again.