DEVTEST BrokerService is up and running and agents are visible on Application Trace Kit but not on portal

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Article ID: 226048

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Updated On:

Products

CA Continuous Application Insight (PathFinder)

Issue/Introduction

We are unable to see devtest agents on portal , and also unable to see transactions under analyse transactions tab.

Broker is up and running and agents are visible on Application Trace Kit but not on portal.

In pfbroker.logs  I could see below error -

2019-11-26 15:55:46,188Z (15:55) [Thread-31] ERROR System.err                     -  at com.itko.lisa.pf.PfPathJMSMessageListener$1.run(PfPathJMSMessageListener.java:83)

2019-11-26 15:55:46,189Z (15:55) [Thread-31] ERROR System.err                     -  at java.lang.Thread.run(Thread.java:745)

2019-11-26 15:55:46,289Z (15:55) [Thread-31] ERROR com.ca.ad.common.solr.LisaEmbeddedSolrServer - null

 

Cause

SOLR service that is running on port 1508  is blocked by firewall.  Not reachable. 

Environment

Release : 10.6

Component : DevTest Agents

Resolution

It appears like the SOLR service which provides the searching capability for all Devtest Broker-related operations may be down or Port 1508 might not be open. It may be blocked. 
 
 
Open a browser and type in the URL :   http://<DevTest Broker Hostname>:1508/solrservice/  in a browser window. If everything is fine, you should see the webpage load as shown below:
{"message":"Welcome to Grails!","environment":"production","appversion":"10.6.0","grailsversion":"3.3.10","appprofile":"rest-api","groovyversion":"2.4.17","jvmversion":"1.8.0_232","reloadingagentenabled":false,"artefacts":{"controllers":4,"domains":0,"services":0},"controllers":[{"name":"com.ca.pf.invoke.ApplicationController","logicalPropertyName":"application"},{"name":"com.ca.pf.invoke.SolrQueryController","logicalPropertyName":"solrQuery"},{"name":"com.ca.pf.invoke.BaseInvokeController","logicalPropertyName":"baseInvoke"},{"name":"com.ca.pf.invoke.ErrorController","logicalPropertyName":"error"}],"plugins":[{"name":"restResponder","version":"3.3.10"},{"name":"jsonView","version":"1.2.9"},{"name":"eventBus","version":"3.3.2"},{"name":"core","version":"3.3.10"},{"name":"dataBinding","version":"3.3.10"},{"name":"i18n","version":"3.3.10"},{"name":"codecs","version":"3.3.10"},{"name":"dataSource","version":"3.3.10"},{"name":"groovyPages","version":"3.3.2"},{"name":"controllers","version":"3.3.10"},{"name":"urlMappings","version":"3.3.10"},{"name":"mimeTypes","version":"3.3.10"},{"name":"domainClass","version":"3.3.10"},{"name":"converters","version":"3.3.10"},{"name":"controllersAsync","version":"3.3.2"},{"name":"hibernate","version":"6.1.10"},{"name":"services","version":"3.3.10"},{"name":"interceptors","version":"3.3.10"}]}