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Delays in SMG CC response to DLP Flexresponse API / Quarantine release

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Article ID: 226046

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Updated On:

Products

Messaging Gateway

Issue/Introduction

During peak times when large number of messages are released from quarantine from the DLP console in a short time, the Flexresponse API calls do not get a response from the SMG CC and quarantine releases via the API can be delayed up to an hour.

Resolution

In 10.7.5, the process has been optimized to allow a higher volume of releases to happen in a short period.