Delays in SMG CC response to DLP Flexresponse API / Quarantine release

Products

• Messaging Gateway

Issue/Introduction

During peak times when large number of messages are released from quarantine from the DLP console in a short time, the Flexresponse API calls do not get a response from the SMG CC and quarantine releases via the API can be delayed up to an hour.

Resolution

In 10.7.5, the process has been optimized to allow a higher volume of releases to happen in a short period.