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Users do not receive emails when prompted to reset their password.


Article ID: 226030


Updated On:


CA API Developer Portal


Users do not receive emails when prompted to reset their password.

The page confirms the submission, but the user does not receive anything.

Verified that the Portal does not send the SMTP to trigger the emails.


NOTE For new registrations, users receive the emails without any problems.



Two different flows use different templates  

New registrations 

Reset password

The reset password was customized to request email, however the template functioning still used username  


Release : 5.0.2

Component :


The RESET customization page request email, the code for this page is username 

The user would not be found by eMail 

The tenant would be sending the email it should be logged in the data container 

# docker service logs  portal_portal-data &>  portal_portal-data.log

Example of a NOT found 

[email protected]<servername>    | [tenant502-portal.log] [2021-10-07 21:33:55,800] [ERROR] [c.l.p.s.o.InitPasswordResetFunction] [http-nio-8080-exec-5] [cba6a448d7563d72c9f375eaf9ad88d0|3363e3f1409b2665] [tenant502||Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0|d70fbade995b$6508] Could not initiate password reset for user SallySideways 

[email protected]<server>    | com.layer7.portal.common.error.ResourceNotFoundException: SallySideways not found

Change page to input to username