Users do not receive emails when prompted to reset their password.
The page confirms the submission, but the user does not receive anything.
Verified that the Portal does not send the SMTP to trigger the emails.
NOTE For new registrations, users receive the emails without any problems.
Two different flows use different templates
The reset password was customized to request email, however the template functioning still used username
Release : 5.0.2
The RESET customization page request email, the code for this page is username
The user would not be found by eMail
The tenant would be sending the email it should be logged in the data container
# docker service logs portal_portal-data &> portal_portal-data.log
Example of a NOT found
[email protected]<servername> | [tenant502-portal.log] [2021-10-07 21:33:55,800] [ERROR] [c.l.p.s.o.InitPasswordResetFunction] [http-nio-8080-exec-5] [cba6a448d7563d72c9f375eaf9ad88d0|3363e3f1409b2665] [tenant502||Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0|d70fbade995b$6508] Could not initiate password reset for user SallySideways
[email protected]<server> | com.layer7.portal.common.error.ResourceNotFoundException: SallySideways not found
Change page to input to username