server.log INFO [org.apache.http.impl.execchain.RetryExec] I/O exception (java.net.SocketException) caught when processing request to {s}->https://api.segment.io:443: Connection reset

Products

• Automic Automation Intelligence

Issue/Introduction

server.log repeatedly showing errors connecting to external url 

INFO [org.apache.http.impl.execchain.RetryExec] I/O exception (java.net.SocketException) caught when processing request to {s}->https://api.segment.io:443: Connection reset

Environment

Release : 6.3.0-2

Component : AUTOMIC AUTOMATION INTELLIGENCE ENGINE

Resolution

The endpoint for telemetry in the URL above is no longer active, it will be updated in a future release.

 

In the meantime you can Disable Telemetry from the AAI Configuration Tool->Telemetry tab.

 

To launch the Configuration tool go to the /<AAI Installation Dir>/config/ and run ./run.sh(Linux) or run.bat(Windows).

 

On Linux the configuration tool requires x11 forwarding.