Internal error: Solaris server Unable to find any processes.

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• Unified Infrastructure Management for Mainframe
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

We have a Solaris server with this alert "Internal error: Unable to find any processes." and the customer has told us that is everything is ok with that server.

I read a solution in this link: https://knowledge.broadcom.com/external/article/34291/processes-probe-internal-error-unable-to.html, so I modified  "use_perf = no"  and "retry_discover_limit = 3"  in the raw configure as the article stated, but the alert still occurred. Can you give me another solution to this issue?

Environment

UIM: any version

Processes probe: any version

- OS: Solaris 11

Cause

- processes configuration needed adjustment

Resolution

In the processes.cfg change the following settings to the values listed below:

<setup>

   loglevel = 5

   logfile = processes.log

   interval = 180

   samples = 2

   sample_all = 1

   retry_discover_limit = 2

   username_length_unix = 8

   virtual_memory = 1

   real_memory = 0

   use_perf = no

   logsize = 100000

   auto_clear_restart_alarm = true

   get_full_command_line = no

   get_all_running_processes_info = no

   clear_all_alarms_on_restart = no

   process_memory = PageFile

   groups_enabled = no

   user_type = 0

   exclude = Idle

   is_upgrade = 0

</setup>

 

Then Deactivate the processes probe, wait for the port and PID to disappear.

Then Activate and test again.

In this case/scenario, no further "Internal error: Unable to find any processes." alarms/alerts were generated.