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Initial Connection for SOI to Service Desk Manager - Friday (10/08/2021)
Article ID: 225972
Updated On:
Products
CA Service Operations Insight (SOI)
Issue/Introduction
Initial Connection for SOI to Service Desk Manager
Environment
Release : 4.2
Component : Service Operations Insight (SOI) Manager
Resolution
We setup SOI to connect to ServiceDesk with Rollup 8 in their test env.
We waited for 1.5 hours and the connection was still good and customer was able to open tickets.
Feedback
Yes
No
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