ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
Initial Connection for SOI to Service Desk Manager - Friday (10/08/2021)
Article ID: 225972
CA Service Operations Insight (SOI)
Initial Connection for SOI to Service Desk Manager
Release : 4.2
Component : Service Operations Insight (SOI) Manager
We setup SOI to connect to ServiceDesk with Rollup 8 in their test env.
We waited for 1.5 hours and the connection was still good and customer was able to open tickets.