Initial Connection for SOI to Service Desk Manager - Friday (10/08/2021)

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

Initial Connection for SOI to Service Desk Manager

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Resolution

We setup SOI to connect to ServiceDesk with Rollup 8 in their test env.

We waited for 1.5 hours and the connection was still good and customer was able to open tickets.