Endpoint show NULL in EDR

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Article ID: 225944

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Updated On:

Products

Endpoint Detection and Response Endpoint Protection with Endpoint Detection and Response Advanced Threat Protection Platform

Issue/Introduction

In searching for the VDI workstation in EDR, it is displaying NULL. SEP Manager shows it is assigned an EDR policy.

 

 

Cause

MDR index saturation.

Environment

Release : 4.6.0

 

Resolution

Workaround: To force regeneration of the lcpeventfetcher cache, remove and re-add SEPM Controller connection within Settings> Global on EDR UI