Some users are reporting issues with "save" option - 12.1 Web Viewer

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Article ID: 225943

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Updated On:

Products

CA Output Management Web Viewer

Issue/Introduction

Some users can’t do a save in IE anymore. 

Cause

Cookies and browser setting were causing this problem

Environment

Release : 12.1

Component : OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS

Resolution

Issues with SAVE were not related to an IE version but to cookies and browser settings.

  1. Deleting browser cookies
  2. Turn off IE pop-up blocker
  3. Restarting IE

corrects the problems. Users with "save" issue, now report that functionality is restored.