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Operating System ReleaseId is 2009 on Windows 10 20H2 and 21H1

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Article ID: 225920

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Updated On:

Products

CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Asset Management

Issue/Introduction

For Windows 10 20H2 and 21H1 the ReleaseId for Operating System in General Inventory is wrong and displayed as 2009 :

Cause

Starting Windows 10 20H2, ReleaseId is stored in following registry key
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\DisplayVersion
 
Before it is stored in registry key ReleaseId :
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ReleaseId

Environment

Client Automation - 14.5

Resolution

1- Download and install patch SO99111178 on the Agents in version 14.5
 
Remark : This patch is already included in 14.5 CU1
 
 
2- Open a case at CA Technical Support and request the fix T55V226 
And install this fix on the Agents too.
 

Attachments

1634029752643__Windows_ReleaseID.dms get_app