Operating System ReleaseId is 2009 on Windows 10 20H2 and 21H1
Article ID: 225920
Updated On:
Products
CA Client Automation - IT Client Manager
CA Client Automation
CA Client Automation - Asset Management
Issue/Introduction
For Windows 10 20H2 and 21H1 the ReleaseId for Operating System in General Inventory is wrong and displayed as 2009 :
Cause
Starting Windows 10 20H2, ReleaseId is stored in following registry key
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\DisplayVersion
Before it is stored in registry key ReleaseId :
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ReleaseId
Environment
Client Automation - 14.5
Resolution
1- Download and install patch SO99111178 on the Agents in version 14.5
Remark : This patch is already included in 14.5 CU1
2- Open a case at CA Technical Support and request the fix T55V226
And install this fix on the Agents too.
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